Once your order is confirmed, you will receive a confirmation email with all the details

If you haven’t received a confirmation email within 24 hours of placing your order, please check your spam or junk mail folder. If it’s not there, contact our customer service team to verify that your order was processed successfully.

To ensure prompt delivery, it’s important to provide the correct address at the time of order. However, if you need to make changes, please contact us as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been dispatched yet.

You can track your order using the FedEx tracking number provided in your confirmation email. Simply visit the FedEx website and enter your tracking number to see the current status of your shipment.

For custom jewelry orders, the crafting process typically takes about 1 week. Once your item is ready, we ship it via FedEx, which generally takes an additional 4 days for delivery. Therefore, you can expect to receive your order approximately within 2 weeks after placing it.